Custom Hard Hats Shipping Information
We cannot guarantee shipping times after we have placed your package with USPS, UPS, FedEx or any other shipping carrier. UPS has suspended their service guarantee, to learn more, visit UPS here.
Outbound Shipping
Ship dates are established from the time Customhardhats.com receives proof approval. Shipping times start after production is complete. Shipping prices are determined by the weight of the package and the destination. Additional shipping charges apply to large orders and over-sized packages. If you have questions about your shipping, please contact a customer service representative.
Shipping Methods: You will receive a tracking number once your package has shipped
- Economy (5-15 Busines Days)
- Standard (3-5 Business Days)
- Three Day (3 Business Days)
- Two Days (2 Business Days)
- Overnight (1 Business Day)
Economy Shipping
If choosing economy shipping please add in additional postal information such as P.O. Box in the "Address Two" field on the checkout page to help ensure delivery.
Using economy shipping can also add an additional 5 - 10 days, depending on where the package is being shipped to.
Please specify which shipping method you would like when placing your order. Otherwise, it will be shipped standard by default. Please note that UPS does not deliver packages on Saturday or Sunday. If you are on a tight deadline and have specific shipping needs, please contact a customer service representative for more information.
Shipping Outside of the Continental United States or Internationally
You can ship to other countries outside of the United States. If you are located outside of the Continental United States, please contact us for a custom shipping quote.
For international shipments, customers must provide both shipping labels and customs documentation. Currently, we only accept international shipping labels from USPS and UPS. For more details, please contact our customer service team.
Additional Shipping Information
After product has shipped, all shipping company terms & conditions apply for lost or delayed packages. If you have a deadline, you must request expedited shipping as ground shipments are not guaranteed. We will not refund the product cost if UPS or any other shipping company has a delay in the delivery of your package. All refunds are limited to actual shipping cost refunded to Customhardhats.com from shipping company. Terms for the shipping company still apply to lost packages.
If product is damaged in shipping, damaged goods must be returned, and then replacement product will be sent, see REFUNDS section of these terms & conditions for further information.
Lost packages will be replaced after shipping company confirms loss, this generally takes 7-10 business days after initial lost product inquiry. Again, please order early as we cannot control delivery after your product leaves our facility.